The Crain Commitment in Action: Crain Kia of Fayetteville Customer Reviews

From choosing the right vehicle to handling financing, the process of finding your next car can be really stressful. At Crain Kia of Fayetteville, our team works to make every visit as smooth, transparent, and enjoyable as possible. 

We’re grateful to the Fayetteville drivers who take the time to share their experiences with us!

Real Stories From Northwest Arkansas Customers

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“My husband and I purchased a Kia Telluride from Crain Kia of Fayetteville and the experience alone was absolutely wonderful! Everyone was extremely nice and helpful. Ashley did a wonderful job explaining all the features and her hospitality was amazing! 10/10 recommend buying your next vehicle here!!”
October 2025

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“I was on the way to Kansas City and stopped to see the M850i that I was shopping for. The salesman was very accommodating but not pressing for a sale. I drove the car around the lot and made the decision to purchase it on my way. I did all the financing over the phone and on my way back home, I picked up the car. Everything went smooth and of all the vehicles I’ve purchased, this has to be the quickest and smoothest transaction. Thank you to all the Crain Team.”
November 2025

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“I’ve always felt intimidated when it comes to buying cars—I never felt like I knew enough and always feared being taken advantage of. But that completely changed when my husband and I met our salesman. At the time, we were in a tight financial situation with a growing family (3 kids!) and I desperately needed a bigger, more reliable vehicle. He didn’t just sell us a car—he truly listened to our needs and made sure I ended up in the right vehicle. Not something that benefited him, but something that genuinely benefited me and my family. On top of snagging an AMAZING deal. I feel like I basically stole the car I drove off with! 

Our salesman went above and beyond every step of the way. He was honest, patient, and kind—something that’s hard to come by in this industry. Thanks to him, I not only drove away in a car I love, but my family gained a trusted friend. He is our forever car salesman, and I’m so thankful for the experience we had with him!”
June 2025

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After a bad experience at a different dealer I was not excited to be going through another dealership but there was no twisting my arm into the deal. It was just them meeting my needs, when I tell you the entire Crain team will work as hard as they can for you, I mean it. I called to inquire about the car at 4:30 pm and their team had a deal done for me by 6:30pm. Not to mention they stayed after hours to get the deal done for me. I will never buy a car at a different dealer, they have earned my business.”
February 2025

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“Absolutely best customer service. The genuine concern wasn’t just from the salesman but even the department with financing and warranty legitimately cared about the buyer and the vehicle they purchased. I got a previously owned vehicle and was treated like I bought the newer vehicle on the lot! Definitely will recommend Fayetteville Crain Kia dealership as the top for the area of 500 miles. I left with my vehicle and additional warranties, free of stress without any concerns and so did they.”
May 2025

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“The team here is wonderful. We had our two boys with us and unfortunately buying a car can be a long process. They were very accommodating and helpful with them. We had some special circumstances that the management team handled great and helped get us the car we wanted. I am also a veteran and they treated me with respect and got us some additional rebates. We will be buying from them again in the future.”
October 2025

Why Drivers Keep Coming Back to Crain Kia of Fayetteville

Across all of these reviews, a few key themes emerge again and again:

• Every team member at Crain Kia of Fayetteville goes the extra mile to understand and meet your needs, answer all of your questions, and ensure you enjoy a smooth process.
  
• Our customers appreciate quick transactions, transparent financing, and no-pressure sales.
  
• From sales to service to financing, the team is experienced, professional, and friendly!
  

These values underscore the Crain Commitment, which includes a 100-hour exchange policy, a 10-year/100,000-mile warranty, and a price-match guarantee, designed to give every Fayetteville customer confidence long after their visit.

Ready to Experience It Yourself?

Visit Crain Kia of Fayetteville or schedule a test drive today! Whether you’re in the market for a new Kia, a pre-owned vehicle, or expert service you can trust, we’re here to make every visit straightforward, stress-free, and enjoyable.

Tags: customer service, reviews, the crain commitment
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